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Canada Visa Center is operated by e-Canada Support Limited. Our mission is to assist immigrants and travelers in navigating the complex Canadian immigration system through our easy-to-use immigration guides and travel authorization consultancy. Please note, we are not affiliated with the Government of Canada. Applicants can apply directly on the official government website without our assistance.

Our customer service team is available to help with general inquiries about our products, services, and billing. For detailed information about Canadian immigration, we encourage you to explore one of our comprehensive Canada Visa Center packages.

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Application Services

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Application Assistance

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24/7 Customer Service

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Secure Payments

Frequently Asked Questions

I’ve purchased an immigration product on this website but can’t download it.

Our products are available for immediate download upon successful checkout. Download instructions appear on the order confirmation page and are also sent via email. Please check your “Junk Mail” or spam folder if you do not see the email. For further assistance, contact our customer service team.

Are you affiliated with the Canadian government?

No. Canada Visa Center is operated by e-Canada Support Limited and is not affiliated with the Canadian government. We encourage all customers to review our Terms and Conditions before purchasing. These outline important information regarding copyrights, delivery, refunds, and other legal matters.

How do I check the status of my application?

We do not have access to government application systems and do not handle any submitted applications. To check the status of your application, please contact the relevant Canadian government department or agency directly. You may also download our Case Status Information Guide for additional help.

Are there any additional fees beyond your service charges?

Our service fees cover consultation, corrections, and processing. However, the Canadian government charges separate fees for applications such as the eTA, which are included in your total payment.

How long is an eTA valid?

An approved eTA is typically valid for up to five years or until your passport expires, whichever comes first. During this period, you can enter Canada multiple times, with each visit lasting up to six months.

How long does it take to process an eTA?

eTA applications are usually processed within minutes to 72 hours. For urgent cases, our expedited services can help facilitate faster processing and submission.

How can I check the status of my eTA application?

You can contact our customer support for updates on your eTA application status. We also provide guidance on how to access your application details and understand your authorization status.